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Conquestador Privacy Policy

At Conquestador, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at conquestador.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions regarding how we handle your data.

Who We Are

Conquestador is operated by Cavolo Boss Limitada, registration number 3-102-899055, located at Ofident building, office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. Payments are managed by Stormelon LTD., a company registered in the Republic of Cyprus, principal office Griva Digeni 81, Marinos Court, 3rd floor, flat/office 301, 6043, Larnaca, Cyprus, registration number HE473373, acting as an authorised agent on behalf of its parent company Cavolo Boss. We operate under licence No. ALSI-082404002-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. As the data controller, we are responsible for ensuring your personal information is processed lawfully and transparently.

Information We Collect

When you register and use our Conquestador online casino, we may collect the following categories of personal information:

Registration and Identity Data

  • Full name, date of birth, and gender
  • Email address, home address, and telephone number
  • Username, password, and account preferences
  • Copies of identity documents submitted during verification, such as passport, national ID, or driving licence
  • Proof of address documentation and payment method verification materials

Financial and Transactional Data

  • Deposit and withdrawal history, including amounts, timestamps, and methods used
  • Payment instrument details such as card numbers, e-wallet identifiers, or bank account references
  • Information related to your use of payment methods including Visa, Mastercard, Interac, ecoPayz, MuchBetter, Jeton, Flexepin, Neosurf, AstroPay, Apple Pay, Skrill, Neteller, and bank transfers
  • Currency preferences and transaction records in USD or EUR

Gaming and Behavioural Data

  • Game history, bet amounts, wagering activity, and session duration
  • Bonus usage, including details relating to the Conquestador welcome bonus, free spins, and promotional codes
  • Participation in tournaments, achievements programmes, loyalty levels, and the VIP scheme
  • Interaction with Conquestador slots, live casino tables, sportsbook, esports markets, and racing products

Technical and Usage Data

  • IP address, browser type, operating system, and device identifiers
  • Pages visited, links clicked, and navigation patterns across our desktop and mobile browser platform
  • Cookie data, session tokens, and similar tracking technologies
  • Geolocation data used to verify your eligibility to access our services

Communications Data

  • Records of your correspondence with our customer support team via live chat or email at [email protected]
  • Feedback, complaints, and any information you voluntarily provide to us

How We Use Your Information

We at Conquestador use the personal data we collect for a number of legitimate purposes. The legal bases on which we rely include the performance of our contract with you, compliance with legal obligations, our legitimate business interests, and in certain cases your explicit consent.

  • To create and manage your account, verify your identity, and process deposits and withdrawals in accordance with our terms and conditions
  • To comply with our obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations, including document verification for withdrawals above 1,000 USD
  • To administer bonuses, promotions, and loyalty rewards, including Conquestador bonus codes, cashback calculations, rebate credits, and Player Level assessments
  • To detect and prevent fraud, abuse of our bonus systems, and any activity that may breach our terms of service or applicable law
  • To provide customer support, respond to enquiries, and resolve disputes
  • To send you transactional communications, account updates, and where you have opted in, promotional messages about new offers and features
  • To improve our platform, personalise your experience, and analyse usage trends across our casino and sportsbook products
  • To enforce our responsible gambling obligations and apply safeguards where we identify signs of problem gambling behaviour
  • To comply with our licencing conditions and respond to requests from regulatory or law enforcement authorities

Cookies and Tracking Technologies

Our Conquestador platform uses cookies and similar technologies to ensure the proper functioning of the site, remember your preferences, and gather analytical data that helps us improve our services. Cookies are small text files placed on your device when you visit our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

We use cookies for the following purposes:

  • Essential cookies: Required for the basic operation of our site, including login sessions and security functions
  • Analytical cookies: Help us understand how visitors interact with our platform so we can optimise performance
  • Functional cookies: Allow us to remember your preferences such as language and currency settings
  • Marketing cookies: Used to deliver relevant promotional content, where you have provided your consent

You may manage or withdraw your consent to non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

  • Payment processors and financial partners: We share data necessary to process your transactions securely with our authorised payment service providers
  • Game and technology providers: Providers such as Pragmatic Play, Evolution, Microgaming, Play'n GO, and others may receive limited data necessary to deliver their services within our platform
  • Identity verification and fraud prevention services: We may share your documents and personal details with third-party KYC and AML service providers
  • Regulatory and legal authorities: We may disclose your information when required by law, court order, or the instruction of a competent regulatory body
  • Group companies and authorised agents: Stormelon LTD. as our authorised payment agent and other entities within our corporate structure may access relevant data in the course of their authorised functions

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most jurisdictions this means we keep records for a minimum of five years following account closure. Where data is no longer required for any legitimate purpose, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your data, subject to our legal retention obligations
  • The right to object to or restrict certain types of processing
  • The right to data portability, where technically feasible
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing any request.

International Data Transfers

As an international operator, we may transfer your personal data to countries outside your country of residence, including to Costa Rica and Cyprus where our operating entities are based. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption of sensitive data in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Restricted Jurisdictions

Our services are not available to residents of certain territories. In particular, we do not permit players from the United States of America to access our platform. We also do not accept players who are residents of Crimea, the Democratic People's Republic of Korea, or any other jurisdiction where online gambling is prohibited by law. If you attempt to access our services from a restricted territory, your account may be terminated immediately and without notice. We use IP detection and other verification tools to enforce these restrictions.

Minors

Our services are intended exclusively for adults aged 18 years or older, or the minimum legal gambling age in your jurisdiction if that is higher. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided personal information, we will close the account and delete the data without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we provide. When we make material changes, we will notify you by posting the updated policy on our website. Your continued use of our platform following such notification constitutes your acceptance of the revised terms. We encourage you to check this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us via live chat available 24 hours a day, seven days a week, or by email at [email protected]. We are committed to addressing your concerns promptly and transparently.

Content updated: August 10, 2026